Frequently Asked Questions

ElectriFresh is an enhanced version of Electrolyzed Water.
We only offer safe payment processing services on Please feel free to investigate our payment processors security measures for further information: Shopify Payments and We also use SSL encryption. We never see your credit card information, have access to it or store it in any way.
Electrolyzed Water is a combination of 2 naturally occurring compounds: hypochlorous acid - a strong disinfectant & sodium hydroxide - a safe, pH balanced degreaser
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When placing your order, please be sure to input the correct shipping address. If you know that you incorrectly entered your address or did not put your apt/unit number, please email us immediately at Unfortunately, we cannot intercept a package on your behalf after it has already left our facility. You can attempt to intercept the package by following the below steps: Once we obtain the tracking number from USPS, it will then be emailed to you. With the tracking number, you can try and intercept the package before it is delivered. Please note if the package is already marked as "delivered" or "out for delivery," this option is no longer available. To begin, please login or create an account with USPS here: 1. After submitting your request, you'll be provided an estimated total (intercept fee plus estimated Priority Mail® postage, if applicable). USPS will then attempt to intercept and redirect the shipment. 2. If the shipment is intercepted, your credit card will be charged the $15.25 Package Intercept fee plus any applicable postage. If the actual postage is greater than estimated, the additional postage will be charged accordingly. 3. Your shipment will be redirected back to us, where once received, we can reship it to your new address or have it held at your local Post Office for pickup. If you were unable to intercept your package, we would be happy to provide a discount code for money off a new order.
We ship Monday through Friday and your order will ship within 24 to 48 hours from the time it was placed.
ElectriFresh formulas are high enough on the pH scale to eliminate odors, germs & bacteria but low enough that it is skin, digestion & food contact safe. Formulas are produced between 7 & 10 depending on function. This “Goldie-Locks'' pH zone makes our products safe and effective.
Visit our contact us page or please feel free to email us at . We will get back to you as soon as possible during our regular business hours which are Monday through Friday 9 AM to 5 PM Eastern Standard Time.
Yes! The chemical reaction that gives ElectriFresh it’s deodorizing properties can theoretically occur when lightning strikes salt water. There have been 2 such reports of naturally occurring Electrolyzed Water. If you want to learn more, check out the E-Book
Has 2 weeks lapsed since receiving your return label? If so, your return label has expired. Please contact us or email us at for further assistance.
Zero harsh chemicals. Instantly & permanently eliminates odors. Use for air & surface. Skin, digestion & food contact safe. Fragrance-free & odorless. Use anywhere & everywhere - non staining. Made in the USA!
We welcome any comments or suggestions you might have, please visit our reviews page here
Depending on the shipping method selected you can expect your order to be delivered within 2-7 business days.
ElectriFresh does not contain any harsh chemical, fragrances, dyes or VOC’s.
Spray liberally and evenly until the surface is slightly damp and allow to sit for 60 seconds. Wipe away firmly with clean cloth, sponge or mop. Add to an electrostatic sprayer for large surfaces. For air, spray liberally.
We use the United States Postal Service (USPS), UPS and DHL.
We accept VISA, MasterCard, American Express, PayPal, Klarna, Afterpay, Shop Pay, Apple Pay, Google Pay, and Amazon Pay.
Shop now. Pay later with Klarna. We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout. It’s a safe and simple way to get the stuff you want, when you want it. Here’s how it works: Step 1 Add products to your cart and select “Klarna” when you check out Step 2 Enter a few personal details and you’ll know instantly if you’re approved Step 3 Klarna will send you an email confirmation and reminders when it’s time to pay Step 4 You can complete your future Klarna purchases with just one click Pay online or in the app Review your latest purchases and make payments in the Klarna app or online. ● Download the Klarna app: ● Log in online: ● Chat with customer service: Safe and secure With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorized purchases. (
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On the last page, before you complete your purchase, there will be a box where you can enter your discount or gift card code.